Frequently Asked Questions
Shipping
We ship across Singapore, Malaysia, Indonesia, and selected international destinations.
Local Singapore orders: 1-2 business days. Regional: 3-5 business days.
Standard flat fee SGD 10. Free shipping on orders above SGD 200.
Products
Caught and transferred to our holding facility within 24 hours, shipped with cold-chain packaging.
Yes — contact us with your order volumes for a custom quote.
Payment
All major credit/debit cards (Visa, Mastercard, Amex) via Stripe.
All payments processed through Stripe, PCI-DSS Level 1 certified.
Orders
Use the Track Order page with your order number and email address.
Yes, while status is Awaiting Payment or Paid. Contact us immediately.
Contact us within 24 hours with photos. We will arrange replacement or refund.
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